Patient Information

Our reception staff will make you feel welcome at Wimpole Street.

Why choose us?

The London Orthopaedic Clinic is constantly striving to provide high performance orthopaedic treatment, surgery and care to make a real difference to our patients’ lives.

We offer superior treatment and advice derived from the experience of our surgeons and specialists. Our tight-knit and focused group use collaboration and innovation to produce actual results. The energetic team at TLOC act with honesty, integrity and moral responsibility; we are transparent with the information that we give to patients. We are accountable for our actions and genuinely care about our patients.


Frequently Asked Questions

  • What can I expect at an appointment?

    When you arrive at 79 Wimpole Street, reception staff will greet you and provide you with registration forms which you are required to check and complete. They will then direct you to the appropriate floor where you may wait for a short time in a small waiting room area. The consultant or nurse will come to collect you from the waiting area.

    It is advisable to attend 10-15 minutes earlier than the appointment time in order to complete paperwork and other relevant pre-appointment requirements. If you need to cancel your appointment, we require 24 hours notice otherwise there will be a £50.00 cancellation fee. Extenuating circumstances will be taken into consideration. Please note that Dr Bergson requires 24 hours notice for cancellations. If this is not received, the full consultation fee will be charged.

  • What happens if I am a new patient?

    The consultant will discuss your relevant problem and enquire about your medical history including previous treatment related to your condition. Please bring any copies of letters from your GP or specialists. A thorough examination will then follow so it is advisable to wear comfortable clothes.

    The consultant may request further investigations to assist in a diagnosis. If you have had previous scans or X-rays related to your condition, please bring these along to all of your consultations.

    Some conditions may need to be treated immediately after the consultation. This may mean you need to have treatment with the London Orthopaedic Clinic’s nursing team.

    If a follow up consultation or further investigations are required the consultant will indicate this and will either show you to his administrative team or ask you to call his PA to arrange this. The consultant will then write to your GP and any other referring professionals who will be continuing your care. This will summarise your consultation and the planned investigations. A copy is also available for you if requested.

  • Do you have imaging and diagnostic facilities on site?

    X-rays, Ultrasounds and blood tests can be performed at 79 Wimpole Street. If you require an MRI you will be referred to a local diagnostic centre in the area. Scans need to be booked and therefore cannot be guaranteed to happen on the same day.

  • What happens if I need a follow up?

    The consultant will discuss with you the results from your investigations. They will recommend the most appropriate treatment for your condition. This is a perfect opportunity to ask any relevant questions regarding your condition and care.

    Depending on the results from these investigations the consultant will either discharge you from their care, refer you on to another health professional, book you in for surgery treatment or follow up or have The London Orthopaedic Clinic’s nursing team treat you.

    If surgery is needed then the consultant will explain the whole procedure to you and what to expect afterwards.

  • What happens if I need an operation?

    If an operation is needed we will help to arrange this for you. Surgery will require admission to one of the various hospitals in and around London where our consultants have admitting privileges. The surgeon’s PA will be able to help book this for you. The hospitals that we work with include The Princess Grace Hospital, King Edward VII’s Hospital, The London Clinic, Highgate Private Hospital and The Weymouth Hospital. For more information on our working relationship with the Princess Grace Hospital, please follow this link.

    All medical insurers usually cover these hospitals, however, it is important to always check with your insurer regarding your proposed operation and cover for the hospital and all fees. We will assist you with any information that you require. For information on the surgical fees for a selection of our top operations, please download our surgical fees document.

    You will be provided with instructions of when to stop eating and drinking and when to arrive at the hospital. On the day of admission, the hospital’s admission clerk will ask you some questions and will want to confirm your method of payment. Please bring your insurance details and if you are self funding then you will have to settle the hospital bill prior to admission.

    Once admitted and settled in your room or day unit, a nurse will confirm your identity and place a wristband on you. Some baseline observations will be undertaken and the nurse will be able to answer any other questions you have about your hospital stay. Any further required investigations like an ECG, chest X-ray and blood tests might be carried out at this time.

    The London Orthopaedic Clinic surgeon will visit you before your operation and will ask you to sign a consent form for the procedure. The surgeon will also visit you after your operation to check on your recovery.

    The consultant anaesthetist will also need time with you before your operation to inform you about your anaesthetic and to check your health. Surgery can be undertaken under local, regional or general anaesthesia. You can discuss this with your surgeon and anaesthetist.

  • What happens if I have an emergency out of hours?

    The London Orthopaedic Clinic is proud to offer a unique out of hour’s service that will offer you access to the care you need at any time of the day or night.

    Between 8am – 5.30pm your calls will be answered by an experienced administration team who will endeavour to arrange the earliest and most convenient appointment. If you are an existing patient in need of urgent medical attention between the hours of 5.30pm – 8am or at weekends please call the Princess Grace Hospital on 020 7486 1234 and ask to be put through to Nursing Admin.

    If you are a new patient in need of urgent medical attention between the hours of 530pm – 8am or at weekends please call the Princess Grace Hospital Urgent Care department on 020 7908 2144.

    Otherwise we will do our very best to see patients as quickly as possible within normal working hours.

  • What happens if I need a plaster or dressing?

    The London orthopaedic Clinic recommends that you consult with your insurance company regarding cover for the plaster casts, dressings, splints, slings and boots. This will help you to avoid any shortfall fees. Insurance companies do vary as to how much they cover orthopaedic products and therefore the London Orthopaedic Clinic will request all patients to pay for the orthopaedic product on the day. You will be issued with a receipt so that you can reclaim costs with your insurer accordingly.

  • How do I care for my plaster?

    Our experienced team of plaster and dressing technicians and nurses will provide in depth instructions on caring for your cast or orthopaedic product, but for brief advice please download our concise cast care instruction advice sheet for lower limb injury or our concise cast care instruction advice sheet for upper limb injury.

  • What about fees & payment?

    Please download our PDF for information on self-pay prices.

    If you are insured, we would advise that you contact your insurance company prior to your first appointment to clarify what your policy covers and to ensure they will authorise your claim. All of our consultants are recognised by the major insurance companies.

    Once you have received pre-authorisation for your consultation and/or treatment please bring these details with you to avoid having to self pay on the day.

    Patients with non-UK based insurance will be asked to pay on the day of treatment. Receipts will be provided so that you are able to claim costs back from your insurance company.

    Letters of guarantee from embassies are accepted, but please inform us of these at the time of booking your appointment and remember to bring this information with you on the day. We may have to charge you directly or decline treatment without your letter of guarantee. If you are paying for your own treatment you will be asked to settle the account at or before the time of treatment. We accept all major credit and debit cards except American Express.

    Please note The London Orthopaedic Clinic requires that all patients provide credit/debit card details to be stored securely in the event of payment being required for insurance shortfalls and consultation/treatment/medical aid purchases. All details provided will be kept securely and will not be passed on to any 3rd parties. You will be notified 14 days prior to any transaction taking place. Please see our terms and conditions for further details.

    All patients are responsible for the settlement of their account.

  • Do you see children at your clinic?

    We see patients that are 16 years old and older. If you have a child of a younger age who needs to see an Orthopaedic Specialist please call us and we can suggest alternative consultants.

  • Can I refer myself?

    The London Orthopaedic Clinic accepts patients who refer themselves to us. If you are insured and have referred yourself please contact your medical insurer as they do not routinely cover the cost of your care if you have not been referred by your GP or another specialist.

  • Can I have a telephone consultation?

    In order to comply with CQC regulation, new patients cannot be offered telephone consultations. Telephone consultations can be booked in to receive results of scans or tests, but you will need to return to the clinic if follow-up treatment is required including for repeat prescriptions.

  • Can I receive correspondence via e-mail?

    In order to be compliant with new CQC regulations, all correspondence regarding patient information must be sent via a secure portal. From February 2015, we will be sending all documentation concerning confidential information via our secure system which is recognised by the GMC. This will mean that documentation is password protected and you will receive password information either via a separate text message or e-mail. To ensure that you are able to access your documentation, please provide the administrative staff with all up-to-date e-mail addresses and mobile numbers.

  • Do you have parking facilities?

    Metered street parking is available near the consulting rooms and hospitals. Westminster council only offer a telephone credit card payment service for metered parking. There is also an NCP car park in Cavendish Square (5 minute walk away).


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