We have re-opened

Hello from everyone at The London Orthopaedic Clinic. We hope that you and your family continue to keep well and safe.

As you may well know, we had to reduce our services over the last few months as our base at King Edward VII’s Hospital was used to assist in the country’s efforts in fighting the COVID-19 pandemic.

We are pleased to announce that where clinically necessary, we are offering face-to-face appointments once again at King Edward VII’s Hospital. Virtual consultations will also continue to be offered.

For an appointment, please call 0207 186 1000 option 1 or email info@londonorthopaedic.com.

Thank you for being so patient whilst we were closed, we cannot wait to start caring for you again.

During these uncertain times, we will have had to do things a little differently and whilst many things have changed, one thing has remained the same, our commitment to your safety.

Please be assured that our teams will be following current government guidelines to keep you safe, both now and in the future. You can rest assured that The London Orthopaedic Clinic is going to be a safe place to get your orthopaedic treatment and you will continue to get the same great service that you have always had.

We have been spending much time planning and organising to enhance your journey with us so that you are given the first class service that you deserve. Your safety and well-being is our top priority as well as looking after you as one of our own family.

Infection control has always been a top priority for our practice and you may have seen this during your visits. Our infection control processes are made so that when you receive care, it is both safe and comfortable but this does mean that under the current circumstances there are significant restrictions with regards time frames for appointments, maintaining social distancing and the general set up of the practice.

You will see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff during the COVID-19 pandemic and adhere to current guidelines.

These Include:

  • The practice will communicate with you beforehand to ask some screening questions. You will be asked to attend alone where possible and will not be allowed to enter the practice until one of the staff meets you at the door. You will be asked those same questions again, when you arrive.
  • We have hand sanitizer that we will ask you to use when you enter the hospital and you will be asked to wear a mask. You will also find some in the reception area and other places in the hospital, for you to use as needed.
  • You may see that our waiting room will no longer offer magazines or newspapers, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We are working hard to prioritise those patients in need and will be contacting in due course, all those patients that have had appointments cancelled, to get things back on track.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our hands.

Thank you for being our patient, everyone has played a massive part in helping us get through this time. We value your trust and loyalty and look forward to welcoming you back very soon.

Sincerely,

The London Orthopaedic Clinic (TLOC)