FAQ's

What can I expect at an appointment?

When you arrive at 79 Wimpole Street reception staff will greet you and provide you with registration forms, which you are required to check and complete. They will then direct you to the relevant floor where you may wait for a short time in a small waiting room area. The consultant or nurse will come to collect you from the waiting area.

It would be advisable to attend 10-15 minutes earlier than the appointment time in order to complete paperwork and other relevant pre appointment requirements.

What happens If I am a new patient?

You may have referred yourself or have been referred by your GP/Physiotherapist. The consultant will discuss your relevant problem and enquire about your medical history. A thorough examination will then follow.

The consultant may request further investigations to assist in a diagnosis; X-ray and blood tests can be performed at 79 Wimpole Street. If you require an MRI or Ultrasound you will be sent to nearby 30 Devonshire Street. Scans need to be booked and therefore cannot be guaranteed to happen on the same day.

You may need to have an X-ray before your appointment but the consultant’s team will arrange and liaise with you if that is necessary. If you have had previous scans or X-rays related to your condition, please bring these along to all your consultations. Please also bring any copies of letters from your GP or specialists.

Some conditions may need to be treated immediately after the consultation. This may mean you need to have treatment with the London Orthopaedic Clinic Plaster/dressing nurse.

If a follow up consultation or further investigations are required the consultant will indicate this and will either show you to his administrative team or ask you to call his PA to arrange. The consultant will then write to your GP and any other referring professionals who will be continuing your care. This will summarise your consultation and the planned investigations. A copy is also available for you if requested.

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What happens if I need a follow up?

The consultant will discuss with you the results from your investigations. He will recommend the most appropriate treatment for your condition. This is a perfect opportunity to ask any relevant questions regarding your condition and care.

Depending on the results from these investigations the consultant will either discharge you from his care, refer you on to another health professional, book you in for surgery treatment/follow up or have The London Orthopaedic Clinic’s plaster/dressing nurse treat you.

If surgery is needed then the consultant will explain the whole procedure to you and what to expect afterwards.

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What happens if I need an operation?

If an operation is needed we will help arrange this for you. Surgery will require admission to one of the various hospitals in and around London where our consultants have admitting privileges. The surgeon’s PA will be able to help book this for you.

All medical insurers usually cover these hospitals. It is however important to always check with your insurer regarding your proposed operation and cover for the hospital and all fees. We will assist you with any information that you require. If you are a self paying patient we are able to assist in getting you a quote.

You will be provided with instructions of when to stop eating and drinking, and when to arrive at the hospital. On the day of admission the hospital’s admission clerk will ask you some questions and will want to confirm your method of payment. Please bring your insurance details and if you are a self payer you will have to settle the hospital bill prior to admission.

Once admitted and settled in your room or day unit, a nurse will confirm your identity and place a wristband on you. Some baseline observations will be undertaken and the nurse will be able to answer any other questions you have about your hospital stay. Any further required investigations like an ECG, chest X-ray and blood tests might be carried out at this time.

The London Orthopaedic Clinic surgeon will visit you before your operation and will ask you to sign a consent form for the procedure. He will also visit you after your operation to check on your recovery.

The consultant anaesthetist will also need time with you before your operation to inform you about your anaesthetic and to check your health. Surgery can be undertaken under local, regional or general anaesthesia. You can discuss this with your surgeon and anaesthetist.

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What happens if I need a plaster or dressing?

The London Orthopaedic Clinic has a plaster and dressings facilities at our outpatient rooms at 79 Wimpole Street
Plaster change and wound checks are carried out by our skilled nurses and plaster technician in conjunction with your consultant.

The London orthopaedic Clinic recommends that you consult your insurance company regarding cover for the plaster casts, dressings, splints, slings and boots. This will help you to avoid any shortfall fees. Insurance companies do vary as to how much they cover Orthopaedic products and therefore the London Orthopaedic Clinic will request all patients to pay for the Orthopaedic product on the day. You will be issued with a receipt so that you can reclaim costs with your insurer accordingly.

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What happens if I need an injection?

Certain conditions require injections for a full and quick recovery. These can include steroid and local anaesthetic or other anti-inflammatory drugs and are often used to heal inflamed / damaged areas and relieve pain. 

Injections are administered at 79 Wimpole Street and other affiliated outpatient facilities.

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What If I need help with Rehabilitation?

The London Orthopaedic Clinic consultants collaborate with various units in London for your specialised return to normal functional programme.

All our consultants work closely with a range of clinics and individuals throughout London and the outer regions and will help you to find a practitioner that is appropriate for you.

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What if I need Anaesthetic?

Our consultants can undertake only small or minor procedures using local anaesthesia in our outpatient facilities. All other procedures require admission to the hospital and our highly qualified anaesthetists who work with our doctors will administer general anaesthesia, sedation and local / regional blocks. All the anaesthetists that work with us will visit you prior to your procedure and explain the anaesthetic process.

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What if I need Analgesics?

Our consultants may prescribe analgesia medication for your condition and/or after surgery. Please inform our team of doctors if you have any allergies or medical conditions. The medication that is prescribed should be taken as instructed by our doctors or a pharmacist.

If you have any questions about your medication that your consultant has prescribed for you please contact as on 020 7186 1000 or call your consultant’s PA directly.

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Do you have Imaging (X-Rays/MRI) facilities?

X-ray’s can be performed at 79 Wimpole Street. If you require an MRI or Ultrasound you will be sent to nearby 30 Devonshire Street or another appropriate imaging facility. Scans need to be booked and therefore cannot be guaranteed to happen on the same day.

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What about fee’s & payment?

An estimate of consultation fees and costs of any other investigation or surgery are available on request. The figures quoted are always guide prices and are based on the information given by the patient.

Most medical insurers request a referral from your GP or other specialist before agreeing to cover the costs. We therefore advise you to contact them prior to your first appointment to clarify what your policy covers and to ensure they will authorise your claim. If they raise any objections or queries please do contact your consultant’s administration team or call the main line on 020 7186 1000, as we may be able to help.

All our consultants are recognised by all the major Insurance companies.

Once you have received pre-authorisation for your consultation and/or treatment please bring these details with you to avoid having to self pay on the day.

Patients with non-UK based Insurance details will be asked to pay on the day of treatment.

Letters of guarantee from Embassies and other companies are accepted but please inform us of these at the time of booking your appointment and remember to bring this information with you. We may have to charge you directly or decline treatment without your letter of guarantee.

If you have self referred and are paying for your own treatment you will be asked to settle the account at or before the time of treatment. We accept all cards except American Express.

Please note The London Orthopaedic Clinic requires that all patients provide credit/debit card details to be stored securely in the event of payment being required for insurance shortfalls and consultation/treatment/medical aid purchases. All details provided will be kept securely and will not be passed on to any 3rd parties. You will be notified 14 days prior to any transaction taking place. Please see our terms and conditions for further details.

All patients are responsible for the settlement of their account.

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Do you see children at your clinic?

We see patients that are 12 years old and older. If you have a child of a younger age who needs to see an Orthopaedic Specialist please call us and we can suggest alternative consultants.

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Can I refer myself?

The London Orthopaedic Clinic accepts patients who refer themselves to us. If you are insured however and have referred yourself please contact your medical insurer as they do not routinely cover the cost of your care if you have not been referred by your GP or another specialist.

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Do you have parking facilities?

Metered street parking is available near the consulting rooms and hospitals. Westminster council only offer a telephone credit card payment service for metered parking. There is also an NCP car park in Cavendish Square (5 minute walk away).

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