|Reports To:||Managing Director|
|Accountable To:||Partners of The London Orthopaedic Clinic|
|Hours of duty:||40 hours per week (minimum), overtime required|
|Location:||79 Wimpole St, London, W1G 6PU|
To provide a comprehensive managerial and leadership role to all staff of The London Orthopaedic Clinic. To manage the implementation of The London Orthopaedic Clinic’s future and daily schedules with respect to all operational processes. To be instrumental for recruitment, welfare and performance of all staff whilst endeavouring to deliver the highest quality service. Dealing with complaints to the Clinic according to TLOC’s complaints policy/procedures. Liaising and supporting all consultants, their PA’s, the clinical team and main admin team of TLOC whilst participating in all monthly, bi-monthly, quarterly meetings. To manage and liaise with TLOC’s accounts department and processes on a daily, monthly and annual basis for the crucial financial statements whilst adhering to budgets that are set by the managing director for the business. The applicant must have a highly professional approach to work and show enthusiasm and innovation to create an excellent service for the present and future for the London Orthopaedic Clinic. The applicant also must demonstrate efficiency with organisational processes and have experience and understanding of CQC and ensure that TLOC is always compliant with the standards.
Principal Duties / Responsibilities: (not in priority order)
- To ensure and regulate the high standard of healthcare is administered to all service users according to TLOC statement of purpose and mission statement and according to the CQC guidelines.
- To report to the managing director, liaise closely with TLOC’s projects and strategic planning and implementing of the practice and business to ensure this translates in the operational aspect of TLOC.
- To manage and lead all TLOC staff and provide a safe and rewarding working environment whilst upholding all TLOC policy/procedures for recruitment, appraising and disciplinary procedures.
- To liaise closely with the main admin team marketing/PR team and manage the effective business flow with IT outsourced company and operational aspects of TLOC. Working with all staff to ensure that managing the day to day processes of the organisation is effective and measurable.
- To prepare monthly, quarterly and annual financial budget statements for the day to day running of the clinic and future projections of TLOC. To liaise and manage TLOC accounts with the guidance of the managing director for monthly and annual turnover statements and reconciliations.
- To negotiate contracts with outsourced companies and to ensure TLOC gets the best deal possible for economic efficiencies.
- To maintain all HR procedures for recording annual/sick leave and overtime.
- To recruit efficiently and economically and being responsible to manage all 6 week, 3 month and thereafter annual performance appraisals of all TLOC staff.
- To manage and delegate with the orientation of new, permanent staff and the training and supervision of temporary staff for the future needs of the Clinic.
- To ensure all staff, front of house, clinical and administration, are covered for annual leave and sick leave. Minimising staffing costs and disruption.
- To liaise on a daily basis with front of house and main admin for the smooth running on all clinics, enquiries to TLOC and daily operational aspects.
- To liaise daily with 79 Wimpole radiology team to maintain a high standard of quality care and resolve any issues pertaining to TLOC’s operational procedures.
- To liaise and have regular meetings with HCA HOD’s in relation to 79 Wimpole Street and the management of the building. In terms of risk, fire and health & safety.
- To ensure that all elements of the managed practice agreement with HCA is adhered to.
- To contribute to the agenda’s for monthly partners’, PA’s, front of house meetings, quarterly clinical governance and bi weekly TLOC administration meetings. To ensure action statements and minutes follow all meeting and chase outstanding matters. Admin staff will assist you with this.
- To ensure all TLOC staff education sessions are organised and ran well.
- To be instrumental and streamline the contact with patients from online queries and telephone queries from the TLOC website and main number. TLOC administration and its efficiencies is crucial in this role.
- To deal with staff complaints/issues effectively and efficiently.
- To liaise with other Clinical departments/practices. E.g. Physio’s, GP’s, imaging.
- To network with affiliate businesses and professionals to promote TLOC’s services.
- To ensure confidentiality at all times, especially with regard to patient information and TLOC finances in accordance with the Clinic's Data Protection Policies.
- To manage procedures for fault reporting and adequate maintenance of the building is carried out as and when necessary.
- Any other duties commensurate with the standard of the post or at the request of the managing director.
- And to hopefully enjoy working in a vibrant environment whilst being instrumental in the growth of The London Orthopaedic Clinic.
- To have previously worked in a healthcare environment, preferably in a managerial role for minimum of 12 months.
- To have knowledge of administration processes.
- To have knowledge of the independent sector and hospital/clinic policy/procedures.
- Awareness of the need for the delivery of the highest standard of care for all that use the service.
- Knowledge of MS office packages i.e. Word & Excel.
- Knowledge of preparation of budgets/accounts.
- To be educated at a bachelor degree level.
- Problem solving and strategic management skills.
- To be a fair and respected leader in the organisation.
- To have the ability to prioritise workloads whilst working under pressure.
- To be an effective communicator both verbally and in writing.
- To produce and present work legibly, accurately and efficiently.
- To have excellent leadership, managerial and interpersonal skills and to have the ability to work both independently and as well as lead a team.
- Flexibility, friendly disposition, smart and professional appearance.
- To have a clinical background for a better understanding of the healthcare system and patient journey.
- Mentorship qualifications
- Management qualifications
Practice Nurse RGN/Orthopaedic Technician/Infection Control Link Nurse
|Reports To:||Managing Director|
|Accountable To:||Managing Director and Partners of LOC|
|Hours of duty:||40 hours a week over 4 days a week|
|Location:||79 Wimpole St, London, W1G 9RY|
To provide a comprehensive care of patients with orthopaedic conditions (including casts, wound care, clip / suture removal, bracing, external fixators, pre and post operative care and advice, phlebotomy, etc) to the London Orthopaedic Clinic. To support and assist the partners of the LOC with their patient treatment. To manage clinics and work loads independently and autonomously. To order stock and injections, account for deliveries and storage of equipment. Deal with patient enquiries regarding their treatment and escalate to the Consultant or Managing Director if and when required. Liaise with all consultants, their PA’s, the practice manager, her PA and accounts assistant. Essential to this role is being the infection control and quality lead nurse. The applicant must have a professional approach to work, pay attention to detail and have enthusiasm to create a sound work environment for the London Orthopaedic Clinic. Be instrumental in the future growth of TLOC.
Key tasks / Responsibilities: (not in priority order)
- Communicate effectively with all departments, in order to ensure effective and efficient clinic management.
- Maintain a clean work environment, making sure stock levels are adequate.
- Proficient removal of casts/dressings/sutures and application of casts and dressings as expected by the consultants or at own discretion.
- Arranging follow up appointments if required.
- To complete appropriate documentation for billing of services provided.
- To keep accurate records on Practice Manager, (electronic records system)
- Maintain a high standard of individualised care for all patients and relatives.
- To ensure safe and appropriate discharge from the department following consultation/ treatment.
- To provide ongoing advice and support and information to patients and relatives.
- To adhere to Clinic policy and British Orthopaedic Association and NMC guidelines.
- Maintain effective up to date communication with colleagues, patients and their relatives.
- Act as an effective role model and patient’s advocate at all times.
- Be flexible in staffing situations and covering annual-, study- and sick leave.
- To maintain a safe clinical environment for patients and staff.
- To report incidents and complaints immediately to the Practice Manager.
- Be proactive with own CPD.
- Act as the Infection Control Link Nurse, attend monthly meetings and carry out pertinent duties.
- Ensure all clinical and patient areas are cleaned between patients and after cases as well as at the end of each shift.
- Clean, care and maintain all equipment and instruments, reports any damage and send items for repair when required.
- Promote research based practice, quality assurance and clinical audit, where appropriate.
- To liaise with other Clinic departments: Princess Grace Hospital (Outpatients and inpatients) as required.
- Ensure that drug administration, control and purchasing is in accordance with legislative requirements and clinic regulations.
- To assist with the orientation of new, permanent staff and the training and supervision of temporary staff for the future needs of the Clinic.
- To be familiar with and understand the Clinic’s Disciplinary Policy and Procedures.
- Maintain the confidentiality of patient or employee records in accordance with the Clinic’s Data Protection Policies.
- Attend yearly mandatory training.
- Participate in your individual performance review within the first three months of employment and annually thereafter.
Health and Safety
- As an employee, you also have a duty to take reasonable care of your own health and safety. This includes ensuring that you are aware of and follow allPrincess GraceHospital’s health and safety and infection control procedures relevant to your work and participate in relevant mandatory training and annual infection control updates. You will be expected to consistently follow high standards of infection control practice and this includes hand cleansing and aseptic techniques for clinical staff.
- To be familiar with and ensure that building’s policies relating to Fire, Risk Management and the Health and Safety at Work Act are adhered to at all times.
- To use all equipment safely and to report faults as necessary. To see that equipment is well maintained and in good working order.
- Any other duties commensurate with the standard of the post or at the request of the Practice Manager.
Safeguarding Vulnerable Groups
- Employees who come into contact with vulnerable adults or children and their parents during the course of their normal duties need to be aware of their responsibility to safeguard and promote the welfare of children, young people and vulnerable adults.
- Previous orthopaedic experience, preferably in the private sector.
- Previous audit and evidence – based practice experience.
- Qualified Adult Nurse – NMC registered.
- Good customer service skills.
- Wound care and removal of sutures and clips
- Working autonomously and independently
- Excellent communication skills and professional manner
- Being able to prioritise workloads
- Being able to acknowledge patients needs and clinic needs
- Audits and action planning
- Casting experience would be advantageous, but training can be provided to the successful candidate.
- To have excellent interpersonal skills and to have the ability to work both independently and as part of a team with motivation to succeed in all tasks.
- Flexibility, friendly disposition, smart and professional appearance.
- Commitment to the speciality.